Version 1 · Effective 2026-08-15

This document is a draft and has not yet been reviewed by legal counsel. It is not yet in effect.

Terms of Service

Effective date: August 15, 2026 Version: 1

These Terms of Service ("Terms") govern access to and use of Coachstra (the "Service"), provided by Ladoos Consultancy BV, a company registered in Belgium (company number 0732908541, registered office at Poddegemstraat 112B, 1850 Grimbergen, Belgium) ("Coachstra," "we," "us").

1. Who this applies to

The Service is offered only to businesses and professionals acting in their trade, business, craft, or profession — not to consumers. By creating an account, you represent that you are using Coachstra in a professional capacity as a coach or coaching-practice operator, not as a private individual for personal purposes. This B2B-only scope is why the Service is not subject to the EU Consumer Rights Directive's withdrawal right; if any part of your use falls outside a professional capacity, tell us before signing up, as different terms would apply.

2. Description of the Service

Coachstra is a practice-management platform for coaches: client records, scheduling, session notes, AI-assisted transcription and summarization, contracts and e-signature, and related tools. Some features connect to third-party services (Stripe for payments, Zoom/Google Meet/Microsoft Teams for video, Google/Microsoft for email sync) that you authorize separately and that carry their own terms.

3. Accounts and eligibility

You must provide accurate registration information and keep your password confidential. You are responsible for all activity under your account. You must be at least 18 years old and legally able to enter into a binding contract to create a coach account.

4. Subscription, payment, and refunds

Fees are billed as described at signup or in your order confirmation. Except where required by law, fees are non-refundable once a billing period has started; you may cancel at any time effective at the end of your current billing period. We may change pricing on notice; continued use after a price change takes effect constitutes acceptance.

5. Acceptable use

Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Material breach of the Acceptable Use Policy is grounds for suspension or termination under Section 9.

6. Your content and data

You retain ownership of your client data, session content, and any documents you upload. Coachstra processes this content solely to provide the Service, on your instructions, as described in our Privacy Policy and Data Processing Agreement. AI-generated notes, summaries, and transcripts derived from your sessions belong to you; we do not use your content to train models or for any purpose you have not instructed, as described in the DPA.

7. Intellectual property

Coachstra and its licensors retain all rights in the Service itself (software, design, trademarks). These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for your own coaching practice during your subscription term. Nothing here transfers ownership of the Service to you.

8. Disclaimers and limitation of liability

The Service is provided "as is." AI-generated content (transcripts, summaries, notes) may contain errors and must be reviewed before relying on it or sending it to a client — see the AI notice on each such artifact. To the maximum extent permitted by law, Coachstra's total liability arising from these Terms or the Service is limited to the amount you paid us in the twelve months preceding the claim, and we are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Termination

Either party may terminate at any time per Section 4. We may suspend or terminate your account immediately for a material breach of these Terms or the Acceptable Use Policy, including a breach that creates legal or security risk for Coachstra or other users. On termination, we will make your data available for export and then delete it per the retention schedule described in our Privacy Policy and DPA, except where we are required to retain it by law.

10. Governing law and disputes

These Terms are governed by the law of Belgium, without regard to conflict of law principles. Any dispute will be brought before the competent courts of Belgium. If you are an EU-based consumer (notwithstanding Section 1's B2B-only scope, in the rare case it applies to you), you may still be entitled to bring a claim in the courts of your own country of residence under EU consumer-protection law — naming Belgium here does not remove that right.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be presented to you for re-acceptance the next time you sign in; continuing to use the Service after a non-material change takes effect constitutes acceptance.

12. Contact

Questions about these Terms: info@coachstra.com.

This document is a draft pending review by a Belgian privacy/commercial lawyer. It is not yet in effect and must not be relied upon as binding until that review is complete — see Issue #35.