Version 1 · Effective 2026-08-15

This document is a draft and has not yet been reviewed by legal counsel. It is not yet in effect.

Client Terms

Effective date: August 15, 2026 · Version: 1

This page is for clients of a coach who uses Coachstra — not for coaches themselves (see our Terms of Service for that relationship). If you're a client using a Coachstra-powered booking page, client portal, or receiving session recordings/notes through the platform, this explains our role.

Your coach is in charge of your data — we are not

Your coach is the controller of your personal data processed through Coachstra. They decide what data is collected about you, how long it's kept, and who can see it. Coachstra is a processor: we provide the technology your coach uses, and we act on your coach's instructions, not our own. This means:

• Questions about your session recordings, notes, cancellation policy, or the coaching engagement itself go to your coach, not to Coachstra.
• If you want to access, correct, or delete your data, ask your coach. If you contact us directly, we will forward your request to your coach and tell you that they are the one responsible for handling it.
• Your coach's own terms and policies — not this page — govern your coaching relationship, cancellations, and refunds.

What Coachstra does with your session data

When your coach enables recording, transcription, or AI-generated notes for a session, Coachstra:

• Never records without the consent gate your coach's process requires being satisfied first.
• Sends session audio to our transcription provider (OpenAI Whisper) and generates notes via our AI provider (OpenAI GPT-4) only for sessions your coach has configured this for.
• Does not use your session content to train any model, for any purpose beyond delivering the Service to your coach, or share it with any party other than your coach and the sub-processors listed at /subprocessors.
• Deletes raw audio after successful transcription by default, unless your coach has explicitly configured longer retention.

Your consent

Where the law requires your explicit consent before a session is recorded, transcribed, or analyzed by AI, your coach's Coachstra account presents you with that request separately for each of those steps — recording, transcription, and AI analysis are never bundled into a single approval. You may withdraw consent at any time; withdrawal stops any in-progress capture immediately.

Limitation of liability

To the extent permitted by law, Coachstra's liability to you as a non-contracting party is limited to ensuring the platform functions as described here; claims about the coaching relationship itself, its cancellation or refund terms, or its quality are between you and your coach.

Governing law

These Client Terms are governed by the law of Belgium, without prejudice to any mandatory consumer-protection rights available to you under the law of your own country of residence.

This document is a draft pending review by a Belgian privacy lawyer. It is not yet in effect and must not be relied upon as binding until that review is complete — see Issue #35.